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Last updated: 28.09.2026
These Booking Conditions apply to the Austria element of Njinga Accelerate 2027 ("the Austria Challenge"), taking place from 8–12 July 2027. They should be read alongside the general Njinga Cycling Terms & Conditions.
Where these Booking Conditions conflict with the general Terms & Conditions in relation to the Austria Challenge, these Booking Conditions will take precedence.
By booking a place on the Austria Challenge, you confirm that you have read, understood and agree to these Booking Conditions.
1. Your booking The Austria Challenge is organised by Njinga Cycling Ltd (“Njinga”, “we”, “us”). Your booking is confirmed once: we have received the required deposit; you have accepted these Booking Conditions and our general Terms & Conditions; and we have issued confirmation of your booking. Your place is personal to you. Any request to transfer your booking to another participant will be dealt with in accordance with these Booking Conditions and any applicable statutory rights. The Austria Challenge is a separate element of the Accelerate 2027 coaching programme. Unless expressly stated otherwise, cancellation or interruption of your coaching does not automatically cancel or refund your Austria booking, and vice versa.
2. Dates and destination The Austria Challenge is scheduled to take place from: 8–12 July 2027 The experience will be based in the Austrian Alps and will include riding on and around the Grossglockner High Alpine Road, subject to weather, road conditions, closures and safety considerations. The published routes, distances and climbing figures are indicative and may need to change before or during the trip.
3. What is included The Austria Challenge price includes:
Four nights' accommodation in a 4-star hotel on a sharing basis.
Half-board meals as specified in the final itinerary.
Four days of supported cycling.
Planned and guided cycling routes.
Support vehicle during designated rides
Mechanical support during designated rides.
Feed/support stations
Digital GPX route files
Secure bike storage at the hotel
Grossglockner road access/toll where required for the planned challenge
Airport transfers from and to the designated airport, at the specified transfer times
Daily ride briefings
Celebration dinner
The final itinerary and operational arrangements will be provided before departure.
4. What is not included Unless expressly stated otherwise, the following are not included:
Flights
Bicycle carriage or airline bike fees
Travel to/from any airport in the UK
Transfers outside the designated Austria transfer arrangements
Café or restaurant lunches and coffee stops
Drinks with meals
Personal travel insurance
Personal spending
Bicycle hire
Replacement bicycle parts, spares or repairs
Passport, visa or other travel-document costs
Tips and gratuities
Any additional accommodation or travel required because of your individual travel arrangements You are responsible for arranging your own flights and ensuring they are compatible with the transfer arrangements communicated by Njinga.
5. Price and payment The price of the Austria Challenge is £1,699 per person, based on shared accommodation. Single occupancy is available for an additional £210, subject to hotel availability. A £400 deposit is payable when you book. The remaining balance of £1,199 (plus any single supplement) must be paid by 10 April 2027. Your price is fixed once your booking is confirmed. We will not add surcharges after you book. If your balance is not received by the payment deadline, we will contact you and give you a reasonable opportunity to pay. If payment remains outstanding, we may treat your booking as cancelled by you, and the cancellation charges in clause 6 will apply.
6. Cancellation by you You can cancel your Austria Challenge booking at any time before departure by emailing info@njingacycling.com. Your cancellation takes effect from the date we receive your email. Because we commit to hotels, transport and other suppliers in advance, the following cancellation charges apply, based on how much notice you give before the departure date of 8 July 2027:
More than 90 days before departure: your £400 deposit
90 to 57 days before departure: 50% of the total price
56 to 29 days before departure: 75% of the total price
28 days or fewer before departure: 100% of the total price
Where we are able to recover or avoid costs (for example, by filling your place from a waiting list), we will reduce your cancellation charge accordingly. Any refund due will be paid within 14 days. You may cancel without paying a cancellation charge if unavoidable and extraordinary circumstances at or near the destination significantly affect the trip or travel to it. In that case, you will receive a full refund within 14 days. Season Protection does not apply to your Austria booking (see clause 22), so we strongly recommend travel insurance with cancellation cover from the day you book.
7. Transfer of your place If you are unable to travel, you can transfer your place to another person who meets the requirements of the Austria Challenge, provided you tell us in writing at least 7 days before departure. You and the person taking your place will be jointly responsible for paying any outstanding balance and any actual additional costs caused by the transfer. We will tell you what those costs are before the transfer is completed.
8. Changes by Njinga Cycling Cycling in the mountains depends on weather, road conditions, closures and local restrictions that cannot always be predicted. We may therefore need to make changes to routes, distances, climbing totals, ride timings, support arrangements, meal arrangements, accommodation or the order of activities, where required for safety, operational reasons or circumstances outside our reasonable control. Minor changes: we will let you know as soon as reasonably possible. Significant changes before departure: if we need to make a significant change to a main feature of your trip, we will tell you as soon as possible and explain the change and any effect on the price. You can then choose to accept the change, accept a suitable alternative if we offer one, or cancel your booking and receive a full refund of everything you have paid within 14 days. Changes during the trip: where elements cannot be provided as agreed, we will provide suitable alternative arrangements where possible and, where appropriate, a price reduction.
9. Cancellation by Njinga The Austria Challenge requires a minimum of 25 participants. If this minimum is not reached, we will tell you by 1 April 2027 and refund everything you have paid in full. If we need to cancel the Austria Challenge for any other reason, including unavoidable and extraordinary circumstances, we will tell you as soon as possible and refund everything you have paid in full, including your deposit, within 14 days. Where the cancellation is not due to unavoidable and extraordinary circumstances or insufficient numbers, you may also be entitled to compensation. We recommend that you do not book non-refundable flights until we have confirmed that the minimum number has been reached.
10. Classic, Grand and Epic challenge levels Accelerate 2027 currently offers three challenge levels: Classic: approximately 300km / 4,150m climbing Grand: approximately 349km / 5,200m climbing Epic: approximately 415km / 7,980m climbing. These distances and elevations are indicative and may change as routes are finalised or due to road, weather or safety conditions. Your initial choice of challenge level does not guarantee that a particular route will be appropriate for you by July 2027. Throughout the coaching programme, Njinga will help you assess the challenge level most appropriate to your fitness, experience and progress. For the safety of you and the group, Njinga may reasonably recommend or require that a participant moves to a different route or challenge level where we believe their selected route is not appropriate. Such a decision will be based on reasonable safety and performance considerations and will not in itself constitute cancellation of the Austria Challenge or entitle the participant to a refund.
11. Fitness and ability The Austria Challenge involves sustained road cycling in mountainous terrain, including significant climbing and descending. You are responsible for ensuring that you are sufficiently fit and medically able to participate. You must inform Njinga promptly of any relevant change in your health, injury or other circumstances that could materially affect your ability to participate safely. Participation in the Accelerate coaching programme and completion of prescribed training does not guarantee that you will be capable of completing a particular route or challenge level. If you have any doubt about whether participation is appropriate for you, you should seek advice from an appropriately qualified healthcare professional.
12. Your bicycle and equipment You are responsible for arriving with a bicycle that is safe, roadworthy and appropriate for mountainous road cycling. You are also responsible for bringing appropriate clothing, footwear, helmet, equipment, spares and other items communicated in the pre-trip information. A correctly fitted cycling helmet must be worn whenever riding as part of the Austria Challenge. Mechanical support is intended to assist with reasonable issues arising during supported rides. It does not include the cost of replacement parts or guarantee that every mechanical problem can be repaired immediately. Njinga may prevent the use of equipment which we reasonably believe presents a safety risk.
13. Riding safely You remain responsible for your own riding decisions and must: comply with Austrian road laws; follow reasonable instructions given by Njinga coaches, guides and support staff; ride within your capabilities; behave responsibly towards other participants and road users; and not participate while impaired by alcohol, drugs or any other substance affecting your ability to ride safely. Njinga may ask a participant to stop riding, change route or withdraw from an activity where we reasonably believe continuing would create an unacceptable safety risk to that participant or others.
14. Travel insurance Comprehensive travel insurance is mandatory and must be in place from the date you book, so that you are covered if you need to cancel. Your policy must be appropriate for the activities included in the Austria Challenge and should include, as applicable: road cycling in mountainous terrain; emergency medical treatment; repatriation; personal accident; trip cancellation and curtailment; loss or damage to personal belongings; and bicycle cover where required. You are responsible for checking that your insurer covers the activities you intend to undertake. Njinga may ask you to provide evidence of suitable insurance before departure. Failure to obtain appropriate insurance may result in you being unable to participate.
15. Passports, visas and travel requirements You are responsible for ensuring that you hold a valid passport and satisfy all applicable entry, visa, health and immigration requirements for Austria and any country through which you travel. UK passport holders may need a European Travel Information and Authorisation System (ETIAS) authorisation to enter Austria by July 2027. Please check the latest GOV.UK travel advice before you travel.
16. Flights and airport transfers Flights are not included. Njinga will provide details of the designated airport and scheduled group transfer arrangements before departure. You are responsible for booking flights that allow sufficient time to use those transfers. If you arrive late, miss a designated transfer or make alternative travel arrangements, you are responsible for any additional transport or accommodation costs incurred. Similarly, Njinga cannot accept responsibility for missed flights caused by your own travel arrangements, subject always to any responsibility we may have under applicable law.
17. Behaviour The Austria Challenge is a group experience. Participants are expected to behave respectfully towards fellow riders, Njinga staff, hotel staff, suppliers and members of the public. Njinga reserves the right to remove a participant from an activity, or in serious circumstances from the remainder of the trip, where their behaviour creates a material safety risk or seriously disrupts the experience of the group. No refund will normally be due for services a participant is unable to use as a direct consequence of their own serious misconduct, subject to applicable law.
18. Unavoidable and extraordinary circumstances Events outside the reasonable control of Njinga may affect the Austria Challenge, including severe weather, natural disasters, wildfire, road closures, government restrictions, industrial action, serious public-health events or other unavoidable and extraordinary circumstances. Where such circumstances occur, Njinga will take reasonable steps to minimise disruption and, where required, provide suitable alternative arrangements. Any statutory rights you have under the Package Travel and Linked Travel Arrangements Regulations 2018 or other applicable law are unaffected by this section.
19. Responsibility for the trip Njinga will provide the services included in your booking with reasonable skill and care. As organiser, Njinga is responsible for the proper performance of all travel services included in your package, even where they are delivered by third-party suppliers. If you experience a problem during the Austria Challenge, please tell a member of the Njinga team as soon as possible so we can put it right while you are there. Nothing in these Booking Conditions excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
20. Problems during the trip If any part of the Austria Challenge is not provided as agreed, please tell us without undue delay. We will put it right unless that is impossible or would involve disproportionate cost. Where we cannot, you may be entitled to suitable alternative arrangements, a price reduction and/or compensation. If we are in difficulty, or you are, we will also provide appropriate assistance.
21. Personal belongings and bicycles You remain responsible for your bicycle, equipment, luggage and personal possessions. Secure bicycle storage will be provided where stated, but participants should take reasonable precautions to protect their belongings. We recommend appropriate bicycle and personal-property insurance. Nothing in this section limits any liability Njinga has where loss or damage results from our negligence or where liability cannot lawfully be excluded.
22. Accelerate coaching, Rejoin Protocol and Season Protection The nine-month Accelerate coaching programme and the Austria Challenge are related but separately priced elements. The Rejoin Protocol relates to your return to coaching following a temporary interruption. It does not alter the cancellation terms applicable to your Austria booking. Any Season Protection offered in connection with Accelerate applies only in accordance with the published Season Protection terms. Unless expressly stated otherwise in those terms, Season Protection applies to eligible unused coaching value only and does not automatically provide a refund, credit or transfer of payments made towards the Austria Challenge. We therefore strongly recommend appropriate travel cancellation insurance.
23. Complaints The Austria Challenge is organised by Njinga Cycling Ltd, a company registered in England and Wales (company number 9136593). If you have a complaint before, during or after the Austria Challenge, contact us at info@njingacycling.com or +44 7533 856647. If a problem arises during the trip, please tell us straight away so we have the chance to resolve it while you are there.
24. Your statutory rights Nothing in these Booking Conditions is intended to exclude, restrict or override any rights you have under applicable consumer law, including the Package Travel and Linked Travel Arrangements Regulations 2018 where they apply.
25. Governing law These Booking Conditions are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.